It’s not what you do it’s the way that it’s measured: quality assessment of minor ailment management in community pharmacies.
By: Inch J, Porteous T, Maskrey V, Blyth A, Burr J, Cleland J, Wright DJ, Holland R, Bond CM, Watson MC.
International Journal of Pharmacy Practice 2017; 25: 253-62.
Summary: An assessment was made of the appropriateness of minor ailment management in community pharmacies. Simulated patient visits to community pharmacies in Grampian (Scotland) and East Anglia (England) were undertaken. Consultations for four minor ailments were evaluated: back pain; vomiting/diarrhea; sore throat; and eye discomfort. Each pharmacy received one visit per ailment (four visits/pharmacy; 72 visits total). Most (96%) visits resulted in the sale of a product; advice alone was the outcome of three visits. All product sales complied with the product licence, 52 (76%) visits complied with practice guidelines, and seven visits achieved a ‘basic’ standard according to the consensus standard.